Privacy Policy for Sabab London Food Ordering Application
Sabab London, located in Doha-Qatar, has developed a food ordering mobile application available for download on both the Apple App Store and Google Play Store. This privacy policy outlines how we collect, use, disclose, and protect your personal information while using our app. We value your privacy and are committed to safeguarding your personal data in compliance with applicable laws.
1. Information We Collect
When you use the Sabab London Food Ordering Application, we collect the following types of personal information:
- Personal Information: Name, email address, phone number, delivery address, and payment information (e.g., credit card details).
- Device Information: Device type, operating system, unique device identifier, IP address, and app usage data.
- Location Information: For accurate delivery services, we may collect and process location data from your device, with your consent.
- Order Information: Details about your orders, preferences, and past transactions with Sabab London.
2. How We Use Your Information
We collect your personal information to:
- Process your food orders and ensure accurate delivery.
- Provide customer support and address any concerns or queries.
- Improve the functionality and user experience of our app.
- Send you notifications about your orders and app updates.
- Ensure compliance with local laws and regulations.
- Personalize your app experience based on your preferences.
3. Sharing Your Information
We do not share or sell your personal information with third-party service providers unless required to:
- Process your order (e.g., payment gateways, delivery services).
- Comply with legal obligations or governmental requests.
Any third-party service providers we work with are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services to Sabab London.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. In the event of an account deletion request, we will:
- Retain your information for 15 days for internal review purposes.
- Permanently delete all your personal information from our records following the 15-day review period, except where data retention is required for legal or regulatory reasons.
5. Account Deletion and Data Deletion
You have the right to delete your account at any time through the app or by contacting our customer support team. Upon receiving your request:
- Your account will be deactivated immediately.
- After a 15-day review period, during which we may verify any outstanding transactions or legal obligations, all your personal information will be permanently deleted from our systems.
- Any residual data stored for legal purposes will be kept in a secure environment and will not be used for any other purpose.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information after the 15-day review period.
- Objection: Object to the processing of your personal data for marketing purposes.
To exercise any of these rights, you may contact us via the app’s customer service feature or through our contact details listed below.
7. Security of Your Information
We take the security of your personal data seriously and have implemented various safeguards to protect your information from unauthorized access, disclosure, or misuse. These include encryption of sensitive data and regular security audits of our systems.
8. Changes to This Policy
Sabab London reserves the right to update this privacy policy from time to time. If we make any changes, we will notify users via the app or by email. We recommend reviewing this policy regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Email:
info@sababaalondon.com
Phone: +974 5017 2197
By using the Sabab London Food Ordering Application, you agree to the terms of this privacy policy.
This privacy policy ensures transparency regarding how personal information is handled and the process of account deletion and data removal after the required review period.